Operations Manager - Mobility | Startup

Posted 15 February 2021
LocationKuala Lumpur
Job type Permanent
DisciplineLeadership & General Management

Job Description


My client is a Series-B mobility/transport startups looking to build out their launch team for Malaysia. They are looking to hire their 2nd person on the ground to serve as a Operations Manager.


Key Responsibilities

Reporting into the Country Sales Manager in a hands-on role, your responsibilities will include -

  • Serve as the key point of contact between vendors and B2B clientele across the country
  • Build and manage the vendor acquisition and experience strategy
  • Manage planning and drive optimization across resources being used
  • Own the P&L and drive KPIs for route management, vendors, and costing
  • Drive and improve overall customer experience and maintain high levels of satisfaction as the business scales
  • Build and manage a team
  • Work cross-functionally with marketing, product, and sales to scale the business

Key Requiremments

  • Minimum 5 years of experience
  • Prior experience in managing operations in a complex environment is preferred
  • prior experience in the mobility/transport space would be highly advantageous
  • Someone with strong project management and multi-tasking skills
  • Someone with a track record of building from scratch


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