CRM Manager
- Posted 16 May 2024
- LocationUnited Kingdom
- Job type Permanent
- Reference9097
Job Description
*6 Month FTC with possibility to extend*
We are working with a leading Global Payments Fintech, who is looking for a CRM Manager who'll be key in driving the engagement, streamline processes, and maximise ROI. Working cross-functionally to enable seamless alignment to the key marketing objectives. You need to be experienced in using HubSpot as your CRM.
You'll work with various stakeholders across the business, taking a data driven approach to deliver insights and customer-centric strategies to level-up their brand's relationship with their customers and drive automation across the business.
Key responsibilities:
- Take complete ownership of the HubSpot CRM platform, ensuring proper configuration, customisation and optimisation.
- Administer user access, permissions, and roles to align with business needs and individual user requirements.
- Manage inbound enquiries and build processes to ensure they’re directed accordingly
- Keep in tune with the latest HubSpot features and updates to implement best practices.
- Work with the sales teams to improve their lead management processes, focused on inbound deals.
- Collaborate the Marketing team to capture, nurture, and convert leads through the CRM system.
- Audit and clean the database to maintain data accuracy.
- Design and develop reporting pipelines to track and analyse key performance indicators (KPIs) for board reporting.
- Provide regular reports to leadership, sales, and marketing teams to inform decision-making.
- Streamline and automate processes within the CRM to improve efficiency and productivity.
- Identify opportunities for integration with other tools and systems to enhance overall functionality.
- Work closely with IT and other relevant departments to integrate HubSpot CRM with other systems (Inforex, Microsoft Teams etc.)
Requirements
- 5+ years of CRM experience
- Competent with Hubspot CRM with at least 3-4 years experience specifically on Hubspot.
- Demonstratable track record of success with building and optimising inbound pipelines
- In-depth knowledge of CRM systems, data management, and lead generation processes.
This is a hybrid role based in central London working Tuesday to Thursday in the office.
If you are looking for an exciting opportunity to make a real impact, please apply with your CV today!