Relationship Manager - Italian Speaking

Posted 10 May 2022
Job type Permanent
DisciplineVenture Capital, Private Equity & Portfolio of Investments

Job Description

An established International cross border payments business that has recently had a large amount of investment is looking to increase their footprint across the European markets and is looking to hire a Dutch/Italian speaking Relationship Manager.

Key Responsibilities:

Execute and trade a specific B2B portfolio working towards pre-set targets & KPI’s

Proactively seek out new business referrals whilst cross selling and upselling the existing portfolio into our various products, including hedging and orders

Focus on deepening client relationships through active outbound and inbound calls, providing relevant market updates, leading face to face client meetings and hosting client entertainment (when Covid restrictions ease), ultimately driving client satisfaction and retention and increasing revenue in a competitive market

  • Provide prospective and existing clients with support across online, payment and general queries as well as booking transactions over the phone resulting in an uplift in existing monthly transactions
  • Help team member’s clients as if they were your own and ensuring they do not see a drop off in service levels when their dealer is not around
  • Effectively manage stakeholders and build strong relationships across the business to ensure a smooth and fast e2e transaction process
  • Proactively share knowledge, experience, concerns, and ideas with the immediate and wider dealing team to enhance the customer experience and ensure all trades are compliant and the business is protected from unnecessary risk
  • Ensure existing and prospective clients know how to self serve through the platform and assist in creating a process to ensure a high % of trades are booked online

Key Requirements:

  • Fluent in Dutch, Italian and English
  • Proven B2B relationship management experience
  • Experience in financial services, e-commerce or international trade preferred but not essential
  • Demonstrates a deep understanding of the client with a 'Customer First' mentality, possesses a keen desire to complement a strong team of excellent Relationship Managers to deliver a seamless customer experience
  • Builds mutually beneficial relationships both internally and externally, demonstrates insightful communication skills and the confident ability to engage openly with people at all levels (including top decision makers)
  • Commercially focused and demonstrates a strong understanding of the company's vision and mission and how you specifically create value for the business
  • Evidences a strong track record in hitting and exceeding targets on a monthly basis providing excellent customer service, demonstrates effective time management, monitors progress and measures results against set KPI's
  • Brings a positive, ‘go for it’ attitude and is real team player who is always happy to work collaboratively and will back up any role or activity needed
  • Loves change and progress