• Attractive remuneration
• Highly visible global role with one of the world’s leading healthcare companies
• Excellent opportunities for career progression in other markets

• Establish a new Global team with a global mindset, leveraging existing and recruited resources, onboarding work from planned deployments
• Responsible for the strategy, accuracy and timeliness of Global A2R processes for the company globally
• Develop and articulate vision for Global A2R organization and build customer-focused organizational culture
• Provide leadership and ensure Global A2R service delivery commitments and customer expectations are met
• Accountable for overall customer satisfaction and meeting or exceeding service levels
• Develop and operationalize Global A2R strategies that enhance effectiveness and compliance
• Build and manage key relationships with leadership and key Business Partners to ensure service delivery commitments and value expectations are met
• Provide leadership to acquisitions, divestures, reorganizations and other integrations as required
• Provide leadership and oversight to the third-party Business Process Outsourcing (BPO) indirect providers
• Manage development, communication and continuous improvement of the policies, processes and procedures for Global A2R
• Ensure Global A2R remains compliant with all statutory, regulatory and SOX 404 requirements. Provide guidance, direction and expertise to support all internal and external audits, ensuring effective controls for end-to-end processes
• Drive a continuous improvement and change management capability to optimize effectiveness and efficiency of Global A2R processing

Key Requirements 

• Degree educated, ideally with an MBA, CFA or CPA qualification
• At least 15 years professional experience required, of at least 3 years are spent in a Shared Service Center of a multinational corporation or BPO
• Significant experience driving large, complex projects to a successful completion as well as ability to work in a Global environment
• Ability to manage ambiguity and fluid situations, demonstrating a pragmatic approach
• Successfully manage multiple priorities and be very organized
• Develop and maintain a high-performing team with the ability to lead in a matrixed environment
• Strong interpersonal skills and the ability to interact with employees, colleagues, leaders and stakeholders at all levels with a proven record of influencing outcomes remotely

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EA Licence No.: 15S7496