My client, a Series B DevOps scale-up, specialising within the configuration of business applications and disrupting the technology world, is seeking a Technical Support Engineer to join their team.

In terms of salary, we are looking between $130,000-$140,000 (Negotiable). It is a fully remote position and you will be not be required to work on-call.

Providing both an Open Source and an Enterprise SaaS products, my client enables business systems and IT professionals to manage their Systems' configuration holistically and efficiently.

The Role

As a Support engineer, you will take a central role in my client's customer experience and communication with customers.

You will assist customers with questions on the technical details in the execution of their use-case(s) with for my client and influence them to implement best practices.

Requirements:

• Must have experience working on complicated technical products (Networking, DevOps, Cybersecurity, etc) and communicating with technical teams on the customer side

(Developers, Technical IT teams, etc).

• Must have experience supporting a B2B SaaS service.

• Experience with any of the BizApps this client is currently supporting (Salesforce, NetSuite, Zendesk, Jira, Okta)