Lead UX Director (Financial services)

Job Title: Lead UX Director (Financial services)
Contract Type: Permanent
Location: Singapore
Salary: SGD
Reference: LW/SG/LUXD
Contact Name: Liz Waddams
Contact Email:
Job Published: August 18, 2019 10:01

Job Description

  • Opportunity to join young dynamic team at the forefront of digital
  • Team has 100% buy in from stakeholders to really make a difference to user experience across products
  •  Amazing comp and benefits

A leading bank in Asia Pacific, which provides a variety of products and services, is now looking for a lead UX director for their consumer banking digital service department. The role will focus on financial planning and the management of the UX design team, which is responsible for 5+ countries and all consumer banking and wealth management products across all digital platforms.


Key Responsibilities

  • Develop collaboration models with the rest of the organisation.
  • Communicate your vision, provide clear direction and feedback to your team.
  • Evaluate research insights and respond to strategy direction given by the business.
  • Prioritise and focus on key issues.
  • Manage outside design agencies and/or freelancers on projects as required.
  • Manage design investments beyond UX – business design, concept design and design doing.
  • Drive cultural change towards design-led innovation
  • Create design solutions that are meaningful, authentic and customer-oriented across all the touchpoints.
  • Define UX metrics against business derivers, measure, report and enhance based on data analysis.


Key Requirements

  • Minimum 10 years of experience in managing teams (40+ people preferred)
  • Minimum 5 years of experience in managing a UX, interactive or usability team
  • Solid knowledge and skills of enterprise project methodology
  • Experienced in creating digital UX strategies and a strong portfolio of interaction and visual design work
  • Strong communication skills to present UX design strategies and solutions to stakeholders
  • Experience working in Asia is a plus
  • Experience working in the finance/healthcare/e-commerce/online retail is also a plus
  • Bonus for being good at rapid prototyping, free-hand sketching, whiteboard facilitation and pixel-perfect wireframing.

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