Relationship Manager (SME Dealing) - German Speaking
- Posted 10 May 2022
- LocationAmsterdam
- Job type Permanent
- DisciplineVenture Capital & Private Equity
- ReferenceCL/RMSME/AMS
Job Description
An established International cross border payments business that has recently had a large amount of investment is looking to increase their footprint across the European markets and is looking to hire a German speaking Relationship Manager.
Key Responsibilities:
Execute and trade a specific B2B portfolio working towards pre-set targets & KPI’s
Proactively seek out new business referrals whilst cross selling and upselling the existing portfolio into our various products, including hedging and orders
Focus on deepening client relationships through active outbound and inbound calls, providing relevant market updates, leading face to face client meetings and hosting client entertainment (when Covid restrictions ease), ultimately driving client satisfaction and retention and increasing revenue in a competitive market
Provide prospective and existing clients with support across online, payment and general queries as well as booking transactions over the phone resulting in an uplift in existing monthly transactions
Help team member’s clients as if they were your own and ensuring they do not see a drop off in service levels when their dealer is not around
Effectively manage stakeholders and build strong relationships across the business to ensure a smooth and fast e2e transaction process
Proactively share knowledge, experience, concerns, and ideas with the immediate and wider dealing team to enhance the customer experience and ensure all trades are compliant and the business is protected from unnecessary risk
Ensure existing and prospective clients know how to self serve through the platform and assist in creating a process to ensure a high % of trades are booked online
Key Requirements:
Fluent in German and English
Proven B2B relationship management experience
Experience in financial services, e-commerce or international trade preferred but not essential
Demonstrates a deep understanding of the client with a 'Customer First' mentality, possesses a keen desire to complement a strong team of excellent Relationship Managers to deliver a seamless customer experience
Builds mutually beneficial relationships both internally and externally, demonstrates insightful communication skills and the confident ability to engage openly with people at all levels (including top decision makers)
Commercially focused and demonstrates a strong understanding of the company's vision and mission and how you specifically create value for the business
Evidences a strong track record in hitting and exceeding targets on a monthly basis providing excellent customer service, demonstrates effective time management, monitors progress and measures results against set KPI's
Brings a positive, ‘go for it’ attitude and is real team player who is always happy to work collaboratively and will back up any role or activity needed
Loves change and progress