VP Customer Success

Posted 05 June 2024
Job type Permanent

Job Description

VP of Customer Success

About Us:
We are a leading Open Banking-powered Account to Account (A2A) payment provider of Instant Payments and Instant Payouts. Founded in 2019, we provide the best possible payment solutions for everyone involved in a transaction. Our team has a strong background in launching first-generation fintech companies, and we leverage this extensive experience to develop modern solutions that benefit both merchants and end-users. Join us as we disrupt the €200Bn+ online payments market!

We are seeking a dynamic and experienced VP of Customer Success to join our team in Malta. In this key leadership role, you will manage and expand our dedicated Customer Success team, currently comprising 2 members with plans to grow to 5. Your primary focus will be to oversee the success and satisfaction of our clients within the iGaming sector, ensuring they maximize the value of our payment solutions.

Key Responsibilities:
  • Lead, mentor, and grow the Customer Success team to ensure exceptional service and support.
  • Develop and implement strategies to enhance customer satisfaction and retention within the iGaming sector.
  • Work closely with other departments to streamline processes and improve the customer experience.
  • Act as a trusted advisor to our clients, helping them achieve their business goals through effective use of our payment solutions.
  • Monitor key metrics and provide regular reports on customer success initiatives and outcomes.
What We Offer:
  • An optimistic, caring, and inclusive culture where you can be yourself.
  • A dynamic, fast-paced, and innovative environment where you can make an impact from day one.
  • A flat organization, friendly colleagues, and fast decision-making processes.
  • An opportunity to start small, learn fast, and achieve big things.
  • A team that values sharing, collaborative work, and prestige lessness.
  • The chance to be part of a growing team of fun and skilled people.
If you’re ready to make a mark in the fintech industry and work alongside experienced industry leaders, we want to hear from you.

Apply Now!