Technical Support Analyst

Posted 08 November 2023
LocationUnited Kingdom
Job type Permanent

Job Description

My client, one of the largest cross-border payments functions in the world is seeking a Technical Support Analyst to join their growing team.

This is a permanent role and you will be required to attend their London office on a hybrid basis.

What You’ll Do

  • The Technical support team communicates articulately and probes intelligently to gain insight into the customers' experience and better understand any problems they may encounter.
  • We fulfil a range of daily technical tasks, we are looking for an individual with attention to detail. You will provide ongoing training to ensure our teams are well equipped to succeed.
  • Troubleshoot, you will communicate with ticket reporters to update on any issues to highlight and escalate urgent resolutions.
What We’re Looking For
  • Keen customer service focus experience
  • Financial services experience is preferred.
  • Highly collaborative and team orientated.
  • Have systemic thinking ability, owner consciousness, and strong ability to withstand pressure.
  • Work experience in electronic payment and e-commerce industry, and experience supporting in a development environment.
  • Experience on prioritising issues.
  • Experience on troubleshooting browser issues in Chrome, Firefox, Safari etc.
  • Previous experience in using SQL queries.
  • Development experience in either front end or back end.
  • Have a clear logic analysis and overall thinking on the subject and have strong data analysis ability.
  • Knowledge of HTML5, JS, Java and other Internet application development technologies is advantageous.
  • Familiar with Linux system and mainstream development languages such as C/C++ and JAVA.
  • Project management experience, and systematic problem-solving ability.
  • Mandarin speaker.