• Leadership experience role
• A world leading consumer/private bank
• Attractive salary and benefit

Our client, a world leading Consumer/Private Bank, is looking for a Head of CRM to head up the entire division, reporting to the Executive Director, 2 lines down from CEO.

This role is 50% business strategy, 50% project delivery (through people management). The ideal candidate will have significant experience in CRM systems, but will also have exceptional strategy, business stakeholder management, and leadership experience.

Key Responsibilities

• Interact with everyone from executive management, business operations, business product management to multiple tech teams
• Deliver large scale transformation (including transition from in house to vendor CRM platform) over a multi year period
• Set up multi year visions, guide deliveries, whilst simultaneously enabling productivity for the 21 markets and 21,000 users of the platform
• Manage, mentor and grow your team of 8+ people

Key Requirements

• Extensive CRM knowledge (knowledge of platforms, prior implementation experience etc) specifically in a Financial Services sales & service enterprise, such as Private Banking, or consulting with similar companies
• Strong knowledge of Consumer Banking or Wealth Management
• Exceptional business acumen; prior experience of interacting / guiding / instructing senior business stakeholders, creating roadmap, aligning strategy & vision with business
• Previous people management experience of at least 3 direct reports, ideally having grown a team over a period of time
• Experience in an enterprise agile environment, and knowledge of CRMs including Salesforce, Microsoft Dynamics, Oracle etc

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EA Licence No.: 15S7496