Head of Client Services, SEA (Hospitality)

Job Title: Head of Client Services, SEA (Hospitality)
Contract Type: Permanent
Location: Singapore
Salary: SGD 72000 to SGD 120000
Reference: PL/HOC/SEA/HOS/SG
Contact Name: Patrisha Lyle
Contact Email:
Job Published: November 08, 2019 11:07

Job Description

  • Lifestyle service brands with a solid presence in Asia
  • Integral part of the APAC team
  • Reporting directly into leadership  

Our client is one of the worlds most established hospitality brands with a solid presence in Asia.

They are seeking a Head of Client Services, SEA where the you will be the key operational support to Team Managers in their SEA offices. You will be responsible to create a motivated and dynamic management team for the various teams to meet their targeted performance levels and to develop and execute an overall strategy, and to be a key driver on the strategy for the SEA region. 

Other key responsibilities

  • Owning and contributing to wider strategic goals for the SEA region ensuring that there are plans in place for growth
  • Working with the Client Services and Business Development teams on client related matters
  • Scoping out and delivering unique and innovative service improvements that are both market leading and sets the standard within the business 
  • Oversight and compliance on local and regulatory matters to ensure the continued and smooth operation of their business in SEA

Key requirements

  • Experience of working in a concierge business
  • Experience in Project Management
  • Proven leadership at a strategic and/ or Head of Department level including management of managers
  • Knowledge of HR and experience managing/ implementing policies and processes in this area


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