Director of Partner Operations

Posted 11 November 2022
Job type Permanent
DisciplineTechnology - Transformation & Consulting

Job Description

The client is a leading fintech payments platform, originally founded in Africa, who are looking for a Director of Partner Operations to continue the growth of the business and oversee the services across the partner/customer lifecycle.

The role will report to COO/MD of the business.

Key Responsibilities

  • Work closely with other functions across the business, to ensure timely operational delivery to client partners
  • Monitor operations daily to ensure processes move swiftly
  • Setup of tools and KPIs to resolve issues quickly
  • Coach and develop more junior members of the team
  • Manage team budget
  • Design, develop, and update operations practices, and ensure compliance with best practices and guidelines

Key Requirements

  • 5+ years' management of operations
  • MBA desirable but not essential
  • Experience working for a high-growth start-up business
  • Experience in application of LEAN/Six Sigma/Agile ways of working to various operational projects
  • Successful track record in scaling operational solutions

Due to the volume of applications, only relevant candidates will be contacted