• A management role
• Attractive remuneration
• Great for career growth

Key Responsibilities

• Manage the company and customers' technical and business relationships, handling objections, and using data to influence.
• Explain the Product value to the clients, increasing the client retention rate (with measurable results).
• Drives renewals by identifying clients ‘pain points and working internally to make sure they're addressed.
• Build and own the process of customer onboarding, training, and support.
• Utilizing tools and strategies to facilitates check-in, support, and (re)onboarding calls with customers.
• Keeping customers updated on changes to the product they're using, new features, and new products they might find useful.
• Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals

Key Requirements

• 5+ years of experience in customer-facing roles like customer success, account management, or strategic consulting organization in Enterprise SaaS is a big plus.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong interpersonal skills.
• Experience building a team from scratch 
• Consistent track record of highly professional customer service in a fast-paced, dynamic environment.

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EA Licence No.: 15S7496