CIO – Head of Shared Services, APAC

Job Title: CIO – Head of Shared Services, APAC
Location: Malaysia
Reference: JZ/CIOHSS/250
Contact Name: JZ Seah
Contact Email:
Job Published: March 25, 2019 19:44

Job Description

  • Leadership position; Senior Management
  • Regional Coverage
  • Excellent compensation package

Objectives of this role

  • To run the centre as a business concern with efficient cost structure.
  • To deliver best-in-class processes, systems and services that add competitive advantage to customers
  • To set strategic direction for the centre and plan for manpower with right capabilities to deliver
  • Establishing organizational technology vision and goals.
  • Developing strategic plans development and deployment of company technology and infrastructure.

Key Responsibilities

Cost Efficiency

  • Financial responsibility for the centre, managing centre costs and recoverability.
  • Set and meet/exceed agreed financial targets (budget) both costs and contribution.
  • Determine resourcing requirements, managing internal and external resources in a cost-effective manner, consistent with the financial and budgetary agreements arrived at with the clients.
  • Developing and managing IT budget.

Operations Excellence

  • Manage day-to-day operations of the centre, provide overall direction in the delivery of service, customer expectations and go beyond SLAs.
  • Identify and gain agreement for standardised operating procedures, based upon best practice, in order to maximise the centre efficiency and minimise costs.
  • To oversee the IT Security, IT Infrastructure, Information Management, Information System, Information Environment policy and standard framework.
  • Participate in the development, implementation and monitoring of management information and network systems policies and control to ensure data accuracy, security and legal and as well as regulatory compliance.
  • Responsible for IT Strategy, IT governance, IT organization and staffing, technology architecture, technology awareness, corporate governance, business intelligence, business transformation and customer care.
  • Oversee the development and use of the technological infrastructure (network, computer systems and application, e.g. SAP) in the company to ensure optimal performance and cost effectiveness. 
  • Leverage new and emerging technology to improve company’s operational efficiency and durability.

Customers, Products & Services

  • Build excellent relationships with C-level customers and important stakeholders.
  • Understand their both implicit & explicit needs changes therein.
  • Ensure that the service delivered meets their agreed business needs.
  • Anticipate and respond to changes in customer needs and ensure that processes, systems and people remain flexible and responsive to potential changes

External Environment

  • Build the centre brand so that it attracts talent for both the centre and the Group.
  • Engage with key stakeholders / department / Business Group to represent their needs and make proactive suggestion.

Strategy & Talent Management

  • Be a key member of the team planning and building the centre.
  • Ensure smooth transition of new locations/companies into the centre.
  • Mentor and motivate staff providing challenging opportunities, encouraging skills development and fostering a team environment at all levels.
  • Ensure that the team is exposed to good career development opportunities.
  • Lead the centre in the completion of HR processes – salary reviews, evaluations, policy decisions

Key Requirements 

  • Master / Bachelor Degree in Information Technology, Computer Science. Management Information System or Technology-related discipline preferred.
  • Broad commercial experience with more than 15 years in Information Technology / SAP or related field with at least 8 years in management / leadership role.
  • Worked in a business process or operations environment and be familiar with best-in-class processes, systems and ways of working in a team.
  • Demonstrated ability in hiring stellar talent, building high performance teams and managing complex large cross-functional teams of 500 to 700.
  • An experienced leader and executive with appropriate industry experience. 
  • Experience as the Head of Shared Service Centre will be an added advantage.
  • Willingness to travel around APAC region when required.
EA Licence No.: 15S7496
For more senior job postings, market Intel and commentary please follow us on LinkedIn, Facebook "Space Executive" and Twitter @spaceexecutive.