Chief Customer Officer (Fintech)

Job Title: Chief Customer Officer (Fintech)
Contract Type: Permanent
Location: Bangkok
Salary: SGD 250000 to SGD 300000
Contact Name: Samantha Han
Contact Email:
Job Published: February 19, 2020 09:11

Job Description

  • Series B start-up with unrivalled Fintech Blockchain technology in the region 
  • Role based in Bangkok, Thailand but with high % of travel
  • International team with extensive experience across the industry

Key Responsibilities

  • To articulate a comprehensive customer strategy that clearly and consistently guides customers on the right path to increased value, results and expertise using the firm’s products
  • To unify customer initiatives and ensure customer focus across all functions from end to end
  • You will leverage the firm’s strong foundation to help drive radical business transformation with an emphasis on consistency, predictability and efficiency that will ultimately translate current leadership position into long-term durable growth
  • As a key leader, you are relentlessly passionate about the success and experience of customers and know that the only way to achieve this is by developing and coaching a strong team
  • Working with a team that creates strategic, lasting relationships with the most important clients from successful launches to identification of new use cases, and ongoing strategic support that increases satisfaction, maximizes the experience and ultimately drives revenue retention and growth

Key Requirements

  • 12+ years in a customer-facing, Customer Success leadership role in a Fintech, enterprise software or software-as-a-service
  • Experience at the C-level building and leading global teams at scale with a strong operational track record
  • Strong history leader approach to management
  • You care about your team and their success both as a group and as individuals of mentorship
  • Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
  • A passion for Customer Engagement and service mentality
  • Excellent communication and presentation skills, both verbal and written
  • Proven record of creating and maintaining business partnerships and relationships
  • A "do-er" mentality with a hands-on, passionate, curious, persistent approach and the grit to get things done


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