Solutions Architect AI for CX & E‑commerce

Remote (US & Canada); East Coast hours
$80-100k + bpnus Equity

We’re partnering with a fast‑scaling AI company that powers customer experience automation for leading e‑commerce and digital-first brands . As they continue to grow across North America, they’re hiring a Solutions Architect with strong experience in CX tech, e‑commerce platforms, or helpdesk systems .

Role Overview

Own the implementation of AI-driven customer experience solutions. Ideal for someone who understands how modern support teams operate and has hands-on experience integrating CX tools.

You will:

• Lead technical onboarding for e‑commerce and CX teams

• Configure integrations with APIs, helpdesk platforms, and commerce systems

• Translate customer workflows into tailored setups

• Run onboarding, training, and technical enablement

• Troubleshoot issues and ensure smooth go‑lives

• Manage multiple customer implementations 

Required

• 3+ years in solutions engineering or technical implementation (SaaS)

• Strong experience with CX tools, helpdesks, or e‑commerce tech stacks

• Node.js and Python

• Solid API and integrations background

• Workflow building platforms like (zopim, n8n, etc)

• Confident communicator with strong problem‑solving skills

Whats the offer?

• Fully remote

• 25 days vacation + birthday off

• Medical, Dental, Vision (US)

• 401k

• Plus other company benefits like fitness add

Contact Nicole Buckland to discuss further, nbuckland@space-exec.com