A high-growth, well-funded AI infrastructure company is hiring a Customer Success Manager to own and grow a portfolio of SMB and mid-market accounts.

The Role

• Own the full customer lifecycle (adoption, renewals, expansion)
• Manage accounts end-to-end without AE/SE support
• Build relationships across technical and commercial stakeholders
• Identify upsell opportunities and drive revenue growth
• Lead onboarding, workshops, and business reviews

• 2+ years in SaaS Customer Success
• Strong track record in renewals and expansion
• Commercial mindset with consultative approach
• Ability to understand technical products (no coding required)
• Bonus: exposure to AI, data, or ML platforms

• Market-leading AI platform with strong enterprise traction
• Clear product-market fit and significant recent funding
• High-impact role with full account ownership
• Structured growth environment with strong leadership