Regional Merchant Success Manager (Payments / Fintech)

Location: Berlin
Industry: Payments | Fintech | Open Banking
Languages Required: English & German

A fast-growing, well-funded European Fintech operating at the forefront of Open Banking and Account-to-Account (A2A) payments is seeking a Regional Merchant Success Manager to join its dynamic team. Backed by $60M in Series A funding and led by experienced industry veterans, this company is transforming how consumers and merchants experience payments.

About the Role:

• This role sits at the heart of the Merchant Success function, responsible for managing and growing relationships with a portfolio of high-value ecommerce and financial services merchants across a defined region. You'll act as a strategic partner and trusted advisor, ensuring clients fully realize the value of the company’s next-generation payment solutions.
• This is a unique opportunity to join a fast-paced scale-up environment, drive impact, and contribute to the growth strategy in an increasingly important region.

• Own and grow a portfolio of ecommerce and financial services merchant accounts.
• Develop and execute strategic account plans to drive product adoption, revenue growth, and merchant satisfaction.
• Serve as the main point of contact for merchants, nurturing relationships from operational teams to executive stakeholders.
• Identify upsell and cross-sell opportunities to maximize account value.
• Collaborate closely with Sales, Product, Marketing, and Technical Support teams to deliver exceptional service.
• Offer actionable insights on how merchants can leverage the full product suite to support their business objectives.
• Track and report on performance metrics related to merchant engagement, growth, and health.

• 5+ years in Account Management, Client Success, or a similar role within ecommerce or financial services.
• Deep understanding of ecommerce trends and the challenges online merchants face.
• Proven track record in revenue growth through account development strategies.
• Strong communication, presentation, and stakeholder management skills.
• Experience in the European payments or fintech space preferred.
• Fluency in both English and German is essential.
• Advantageous: Exposure to A2A payments, Open Banking platforms, and CRM tools.

• Be part of one of Europe’s most exciting Fintech scaleups.
• Work with a product that’s reshaping the way payments work in ecommerce and financial services.
• Collaborate with experienced, high-performing teams across multiple functions.
• Enjoy a flexible, inclusive culture that supports personal and professional growth.